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Support hours: Monday-Saturday, 8:00 AM -3:00 PM
Product & Quality Info
Is your beef Grass Fed or Grain Fed?
Is your beef Grass Fed or Grain Fed?
All GMGP beef is Grain Fed.
Grain feeding is essential for achieving consistent marbling, tenderness, and rich flavour — especially in our Wagyu and Angus products.
We proudly select only Grain Fed beef to deliver the best BBQ experience.
Where is your Wagyu from?
Where is your Wagyu from?
Our Wagyu is proudly sourced from Jac Wagyu, a premium Wagyu supplier based in New South Wales (NSW).
All cattle are processed at John Dee, one of Australia’s largest halal-certified abattoirs located in Queensland.
We only select cuts with excellent marbling and quality — so you can enjoy restaurant-grade Wagyu at home.
How long can I store the meat?
How long can I store the meat?
Fresh products last up to 12–15 days in the fridge (unopened, skin-packed).
Once opened, we recommend consuming within 2–3 days.
Freezing is also possible and won’t affect the quality if done early.
What’s the difference between Fullblood and F1 Wagyu?
What’s the difference between Fullblood and F1 Wagyu?
Fullblood Wagyu is 100% purebred Wagyu — with no crossbreeding.
It offers the highest marbling, unmatched tenderness, and a rich buttery flavour.
F1 Wagyu is 50% Wagyu, crossbred with Angus or another breed.
It still offers excellent marbling and flavour, but is generally leaner and more affordable than Fullblood.
In short:
- Ultimate luxury, pure Wagyu genetics
- Everyday premium, great value with Wagyu taste
Before You Order
What’s the order cutoff time?
What’s the order cutoff time?
• Place orders by: Every Thursday 12 PM.
Where do you deliver and when?
Where do you deliver and when?
• Delivery Date:
Saturday, 8 AM - 5 PM.
(Delivery ETA will be sent via text on Friday afternoon.)
• Shipping Fees:
• Orders over $80: Free shipping.
• Service Area:
Within 35km of Lakemba, Sydney.
(Contact us to confirm if your location is within range.)
• Courier Service:
GMGP’s In-House Delivery Team with Chill Refrigerated Transport.
Can I pick up instead of delivery?
Can I pick up instead of delivery?
Yes, you can!
Here’s everything you need to know:
📍 Pickup Location
99–101 Yerrick Rd, Lakemba NSW 2195
📆 Pickup Days & Times
Friday, Saturday, Monday
9:00 AM – 2:30 PM
📲 You’ll receive a text or email notification when your order is ready.
Do you offer any promo codes for first-time customers?
Do you offer any promo codes for first-time customers?
Yes! 🥳 If it’s your first time ordering, simply use the code First2025 at checkout to get free shipping — no minimum required.
We take great pride in the quality of our meat, and we’re confident you’ll be back for more. 💛
After You Order
Can I track my order?
Can I track my order?
We handle deliveries ourselves to make sure your order stays fresh.
While live tracking isn’t available, we’ll text you on Friday with an estimated time for your Saturday delivery. 🥩📦
Can I choose my delivery time?
Can I choose my delivery time?
We’re sorry — specific delivery time requests aren’t available.
Our delivery team covers all across Sydney,
so we follow the most efficient route to make sure everyone gets their order fresh and on time. 🛻🥩
You’ll still receive an SMS on Friday with your estimated delivery time for Saturday, so you can plan ahead!
What is your return/refund policy?
What is your return/refund policy?
• Contact: 0487 500 555 or retail@gmgp.com.au
Timeframe:
• For missing items, contact us within 48 hours of delivery.
• For incorrect deliveries, include a photo of the items in your inquiry.
• For returns due to product issues, provide photos to customer service.
• Requests for exchange or return must be made within 7 days of delivery.
• Refunds: Processed within 3-7 business days after item retrieval.
What items are non-returnable?
What items are non-returnable?
• Change of mind, personal reasons, or taste preferences.
• Incorrect recipient address or phone number.
• Items disposed of or returned without prior agreement.
• Perishable items are non-returnable once disposed of.
Need Help?
How do I contact customer support?
How do I contact customer support?
✅ What’s the fastest way to contact you?
• Call or text 0430 104 144 or 0487 500 555
✅ When are you available?
• Monday – Saturday, 7:00 AM – 2:30 PM
Do you offer live chat?
Do you offer live chat?
Yes!
💬 Available Monday–Saturday, 6:00 AM – 3:00 PM (AEST)
You can chat with us via the Live Chat icon on our website.
We usually reply within a few minutes during business hours. 😊
What’s your business hour?
What’s your business hour?
We’re open Monday to Saturday, 8:00 AM – 3:00 PM (AEST).
Visit us at 99–101 Yerrick Rd, Lakemba NSW or chat with us online during these hours!
