Discover more in our FAQ
Have a question or comment?
Don't be shy: Reach out and say hi!
Support hours: Monday-Saturday, 8:00 AM -2:30 PM
Order Cutoff Time
Order Cutoff Time
• Place orders by: Thursday 12 PM.
Delivery Information
Delivery Information
• Delivery Date:
Saturday, 8 AM - 5 PM.
(Delivery ETA will be sent via text on Friday afternoon.)
• Shipping Fees:
• $80 - $119: $15 shipping fee.
• Orders over $120: Free shipping.
• Service Area:
Within 35km of Lakemba, Sydney.
(Contact us to confirm if your location is within range.)
• Courier Service:
GMGP’s In-House Delivery Team with Chill Refrigerated Transport.
Pickup Information
Pickup Information
Pickup Location:
99-101 Yerrick Rd, Lakemba NSW 2195.
• Pickup Days & Times:
• Friday, Saturday, Monday: 9:00 AM - 2:30 PM.
• You’ll receive an email or text notification when your order is ready.
Exchange, Return & Refund
Exchange, Return & Refund
• Contact: 0487 500 555 or retail@gmgp.com.au
Timeframe:
• For missing items, contact us within 48 hours of delivery.
• For incorrect deliveries, include a photo of the items in your inquiry.
• For returns due to product issues, provide photos to customer service.
• Requests for exchange or return must be made within 7 days of delivery.
• Refunds: Processed within 3-7 business days after item retrieval.
Non-Returnable Cases
Non-Returnable Cases
• Change of mind, personal reasons, or taste preferences.
• Incorrect recipient address or phone number.
• Items disposed of or returned without prior agreement.
• Perishable items are non-returnable once disposed of.