Before You Order
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Support hours: Monday-Saturday, 8:30 AM -2:30 PM
🥩 Products & Quality
Where is your Wagyu from?
Where is your Wagyu from?
Our Wagyu is sourced from Jac Wagyu (NSW) and processed at John Dee (QLD), one of Australia’s largest Halal-certified abattoirs.
We carefully select only well-marbled, high-quality cuts so you can enjoy restaurant-grade Wagyu at home.
Is your beef Grass Fed or Grain Fed?
Is your beef Grass Fed or Grain Fed?
All GMGP beef is Grain Fed.
Grain feeding ensures consistent marbling, tenderness, and rich flavour — especially for Wagyu and Angus — delivering the best BBQ experience.
How long can I store the meat?
How long can I store the meat?
Fresh products can be stored 12–15 days refrigerated (unopened, skin-packed).
Once opened, consume within 2–3 days.
Freezing is also possible and won’t affect quality if done early.
What’s the difference between Fullblood and F1 Wagyu?
What’s the difference between Fullblood and F1 Wagyu?
- Fullblood Wagyu: 100% purebred Wagyu with the highest marbling and rich, buttery flavour.
- F1 Wagyu: 50% Wagyu crossbred with Angus or similar — slightly leaner, more affordable, but still premium.
In short:
Fullblood = ultimate luxury
F1 = everyday premium value
🚚 Delivery & Pickup
Where do you deliver and when?
Where do you deliver and when?
Delivery runs every Saturday.
- Sydney Metro: Within 35km of Lakemba (some Campbelltown areas included by location)
- Wollongong: Within 20km of Wollongong Central
You’ll receive an ETA SMS on Friday afternoon, followed by a live update on Saturday morning when delivery starts. Tracking is available.
Can I choose my delivery time?
Can I choose my delivery time?
Specific time requests aren’t available.
Our in-house team follows the most efficient route to ensure freshness, but you’ll receive an estimated delivery window by SMS to help you plan ahead.
Can I pick up instead of delivery?
Can I pick up instead of delivery?
Yes. Pick-up is available at
99–101 Yerrick Rd, Lakemba NSW 2195
Saturday | 9:00 AM – 2:30 PM
You’ll be notified by SMS or email once your order is ready.
🏪 Support & Store Info
Do you have a physical store?
Do you have a physical store?
Yes. GMGP has two locations.
📍 GMGP Warehouse K-Butchery is located at 99–101 Yerrick Rd, Lakemba NSW 2195
Open Monday–Saturday, 8:00 AM – 3:00 PM (AEST).
📍 GMGP Kiosk (Westfield Hurstville) is located in front of Woolworths & ALDI, 3 Cross St, Hurstville NSW 2220
Open Monday–Saturday, 9:30 AM – 6:00 PM, Thursday until 9:00 PM, and Sunday 10:00 AM – 6:00 PM.
Can I walk in without ordering online?
Can I walk in without ordering online?
Yes. K-Butchery(Lakemba) and GMGP Kiosk(Hurstville) are walk-in stores, and no online order is required.
You’re welcome to visit us in-store, and our staff will be happy to help you choose the right cuts.
Do you sell in-store exclusive items?
Do you sell in-store exclusive items?
Yes. Some items are available in-store only and may vary daily depending on preparation and stock.
Do you offer live chat?
Do you offer live chat?
Yes. Live Chat is available Monday–Saturday, 8:30 AM – 2:30 PM (AEST)
What are your business hours?
What are your business hours?
We’re open Monday–Saturday, 8:00 AM – 3:00 PM (AEST).
Visit us in-store or contact us online during these hours.
What is your return and refund policy?
What is your return and refund policy?
• Contact: 0487 500 555 or retail@gmgp.com.au
Timeframe:
• For missing items, contact us within 48 hours of delivery.
• For incorrect deliveries, include a photo of the items in your inquiry.
• For returns due to product issues, provide photos to customer service.
• Requests for exchange or return must be made within 7 days of delivery.
• Refunds: Processed within 3-7 business days after item retrieval.
What items are non-returnable?
What items are non-returnable?
• Change of mind, personal reasons, or taste preferences.
• Incorrect recipient address or phone number.
• Items disposed of or returned without prior agreement.
• Perishable items are non-returnable once disposed of.
☪️ Halal & Food Safety
Is your meat Halal?
Is your meat Halal?
Yes. All Wagyu, Angus, and Duck products are Halal-certified.
To respect diversity, we also sell pork.
Pork is handled separately using dedicated tools, stored in a separate cool room, and processed on different days under strict Halal protocols.
How do you prevent cross-contamination with pork?
How do you prevent cross-contamination with pork?
Pork is handled completely separately from Halal meats.
It is stored in a separate cool room, processed on different days, and handled using dedicated tools and equipment, following strict Halal protocols.
Where is your Wagyu processed?
Where is your Wagyu processed?
All GMGP Wagyu is processed at John Dee (QLD), one of Australia’s largest Halal-certified abattoirs, ensuring strict compliance with food safety and Halal standards.
